Where the block is chosen, where it is cut, how it is graded and loaded, and where it ends up. On film first, then the photographs.
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Material, finish, thickness, volume and destination port. One coordinator owns the enquiry to the bill of lading, and replies within one business day.
Yes, and we encourage it. Every slab is unique, so we send photos and videos of the exact blocks or slab bundles you will receive, each tagged with its block ID. You can also inspect in person or through a live video call.
Slabs are laid out in the yard and grouped by shade so a single order ships as one coherent visual lot. Book-match sequences are held in order from the saw to the crate. This is the step most complaints in the trade trace back to, so it is the one we supervise closest.
Yes. Buyers may appoint SGS, Bureau Veritas, Intertek or their own inspector at the quarry, factory or loading point.
Yes. We photograph each container during loading and after sealing, with container and seal numbers, and share them with you before the ship sails.